Saturday, 25 January 2014

State of…Amenities

Before I get to my point, I had to mention that once again I find myself sitting at the Buffalo International Airport waiting on my US Airways flight.  This time, my first two flights have been cancelled, not due to incompetence but because of weather.  To date, US Airways has been wonderful and I continue to find that my last experience/post was out of character and not the norm. Keep it up US Airways!

So I stayed at a hotel last night.  It was a recognized brand name, and certainly in the upper echelon of “good” hotels.  It was not a luxury hotel by any means, but certainly one that you know you’ll be well taken care of.

When I got checked in and got into my room, I noticed the following sticky on the bed:

In case you can't read this, it says "Duvet covers & sheets are clean for your arrival".  

Does this really need to be stated?  When I check into a hotel I generally assume that the room has been cleaned and I've been given clean sheet and duvet.    Am I the crazy one here, or do you also assume this?  Have standards at other hotels dropped so low that "Clean Sheets!" are now a major selling point, much like "Free WiFI" (don't get me started on those dirt bag hotels that ask you PAY for internet)?  Will I find myself one day driving down the road looking for that hotel that I remember had clean sheets?

Could you imagine if this carried over into other industries?  Picture this:

You and your wife arrive at a fancy restaurant for your Anniversary.  The host seats you at a cozy table by the fire.  The server comes by and welcomes you and takes your drink order.  When they come back to tell you all about the specials they start by saying "It's my pleasure to serve you this evening, and I just wanted to let you know that your knife, fork, spoon and salad fork have all been cleaned prior to your arrival.".

Sounds ridiculous, right?  How is this any different than my clean sheet experience?  Do we not expect the same courtesy with sheets and covers at a hotel that we stay in?  Should we?

Enjoy the rest of your weekend and I look forward to continuing to rant and ramble through this portal.


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